FAQ
Frequently Asked Questions (FAQ)
Welcome to the Kute Kiwi FAQ page!
We are here to answer your questions and help make your shopping experience smooth and enjoyable.
If you cannot find what you are looking for, feel free to reach out. Our team is always happy to help.
Question 1: How long will it take to receive my order?
Answer:
Here are our estimated delivery times:
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Handling time: 1 to 2 business days
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Transit time: 6 to 8 business days
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Estimated delivery: 7 to 10 business days total
For more information, please refer to our Shipping Policy.
Question 2: Do you offer free shipping?
Answer:
Yes. We offer free shipping on all orders within the United States.
You can find full details in our Shipping Policy.
Question 3: Where is Kute Kiwi located?
Answer:
Kute Kiwi is a United States based brand. We offer a curated selection of products, with shipping currently available within the United States.
Question 4: What if I receive a defective product?
Answer:
If you receive a defective or damaged item, we will replace it at no cost to you.
Please contact us and return the item within 30 days.
See our Return Policy for full details.
Question 5: Can I cancel my order after it is placed?
Answer:
Yes, we offer a 24 hour cancellation window.
If you wish to cancel your order within this timeframe, please contact us as soon as possible at info@kutekiwi.com.
Question 6: What is your return policy?
Answer:
We make returns simple and stress free.
You can read the full details on our Return Policy page.
Question 7: When will I get my refund after returning a product?
Answer:
Once your return is received and inspected, your refund will be processed.
Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider.
For more details, please visit our Refund Policy.
Question 8: Do you offer any warranties or guarantees on your products?
Answer:
Yes, we provide a 30 day warranty on all purchases.
For more information, please refer to our Return Policy.
Question 9: How can I contact customer support?
Answer:
You can reach our customer service team through our Contact Us page or by emailing us at info@kutekiwi.com.
We do our best to respond within 1 to 2 business days.
Question 10: Do you ship internationally?
Answer:
At this time, we ship only within the United States.
We may expand our shipping options in the future.
Question 11: Do you have a physical store location I can visit?
Answer:
We are an online only store. This helps us keep pricing competitive while offering a wide selection of products.
Question 12: Can I place a bulk order for my business or organization?
Answer:
Yes, we accept bulk and wholesale orders.
Please contact our support team for pricing and details.
Question 13: What is the process for exchanging a product?
Answer:
To exchange a product, follow the steps in our Return Policy or contact our team for help.
Question 14: How can I track my order?
Answer:
Once your order ships, you will receive a tracking email with your tracking number.
You can also check your order status anytime on our Track Order page.
Contact Information
Store Name: Kute Kiwi
Address: To be added
Email: info@kutekiwi.com
Phone: To be added
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)
We do our best to reply to all messages within 1 to 2 business days.